Privacy Policy

Effective Date: December 1, 2025
Business Name: Sirena del Sur, LLC (doing business as Southern Siren)
Location: Charleston County, South Carolina
Contact: meg@southernsirenchs.com

1. Who We Are

Southern Siren (“we,” “us,” or “our”) is a catering company that offers pickup and drop-off meals in Charleston County, South Carolina. We provide online booking, payment processing, and customer communication through our website, which is hosted on Squarespace.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

2. Information We Collect

We may collect the following personal information:

Information You Provide

  • Name

  • Email address

  • Phone number

  • Delivery or event address

  • Order details or booking information

  • Payment information (processed securely through Squarespace’s integrated payment partners, such as Stripe, PayPal, or Square)

Automatically Collected Information

Squarespace automatically collects anonymous or technical data, such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Cookies and similar tracking technologies (see Section 6)

We do not collect sensitive personal information.

3. How We Collect Information

We collect information when you:

  • Place an order or submit a catering inquiry

  • Pay for services through our online checkout

  • Sign up for updates, emails, or forms

  • Communicate with us by email or phone

  • Visit or interact with our website (via cookies/analytics)

Squarespace may also collect certain technical data as part of its hosting platform.

4. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide catering quotes

  • Process and confirm bookings and payments

  • Coordinate delivery or event details

  • Send invoices, confirmations, and customer service updates

  • Improve our website and offerings

  • Comply with legal or administrative requirements

Your phone number will be used exclusively to send messages you have opted-in to receive based on your consent. We do not sell your personal information with third parties. We do not use your information for automated decision-making or profiling.

5. Sharing Your Information

We do not sell your personal information.

We may share your information with:

  • Squarespace, for hosting and contact form functionality

  • Payment processors (such as Stripe, PayPal, or Square) for secure online payments

  • Service providers who help us operate our business (e.g., email platforms)

  • Legal authorities, if required to comply with law or protect our rights

All third parties are required to protect your information and use it only for the services they provide.

6. Cookies & Tracking

Our website uses cookies and similar technologies through Squarespace to:

  • Understand website traffic and usage

  • Improve site performance

  • Remember selections made on the website

You can disable cookies in your browser settings, but certain site features may not function properly as a result.

For details on Squarespace cookies, see Squarespace’s Cookie Policy.

7. Payment Security

All online payments are processed securely through Squarespace’s integrated payment partners.
We do not store or have access to your full payment card information.

These payment processors comply with PCI-DSS security standards.

8. Data Retention

We keep customer information only as long as necessary to:

  • Fulfill catering orders

  • Maintain business records

  • Meet legal, tax, or accounting requirements

Inquiry and order information is typically retained for up to 3 years, unless law requires longer.

9. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to safeguard your information, including:

  • Secure website hosting through Squarespace

  • Limited access to customer data

  • Encrypted payment processing through verified payment partners

However, no online system can guarantee 100% security.

10. Your Rights & Choices

Although South Carolina does not currently have a comprehensive consumer privacy law like some other states, we aim to provide transparency and respect for your data.

You may:

  • Request access to the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your information (when legally possible)

  • Opt out of marketing emails at any time

Contact us at [your email] for any privacy-related requests.

11. Children’s Privacy

Our website and services are intended for adults.
We do not knowingly collect information from children under age 13.
If we discover that we accidentally received such information, we will delete it promptly.

12. Phone Disclosure Policy

We respect your privacy and are committed to protecting your personal information.
    Use of Information: We use your phone number to send SMS messages regarding your inquiry and customer care related topics 
    Mobile phone information or opt-in data collected will not be shared, sold, or disclosed to third parties or affiliates for marketing purposes. 
    Opt-Out: Reply "STOP" to unsubscribe or "HELP" for assistance.
    Message Disclosures: Message frequency varies. Message and data rates may apply.
    Data Security: Your data is protected and retained only as needed. 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
When changes are made, the new version will be posted on this page with an updated Effective Date.

14. How to Contact Us

If you have questions about this Privacy Policy or how we handle your information, you may contact us at:

📧 meg@southernsirenchs.com